Shipping policy
Shipping Policy
Processing Time
All orders are processed within 1–2 business days.
You will receive an order confirmation email once your purchase is complete and another email with tracking information when your order ships.
Shipping Time
Shipping times typically range from 3–5 business days after your order has been processed.
Delivery times may vary depending on your location and carrier service.
Please note that orders are not shipped or delivered on weekends or holidays.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the weight of your package.
International Shipping
- We currently only ship within Canada and the United States.
- If you reside outside of these areas, feel free to reach out to us at [insert email/contact form link], and we'll see if we can accommodate your request.
Lost or Delayed Packages
While we aim for timely deliveries, we are not responsible for shipping delays caused by the carrier or unforeseen circumstances (e.g., weather, customs delays, strikes).
If your package has not arrived within the estimated delivery window, please contact us at ciphersandsplendors@outlook.com with your order number, and we’ll assist in locating it.
Order Issues
If your order arrives damaged or incorrect, please email us at ciphersandsplendors@outlook.com within 7 days of receiving your package, including your order number and photos of the issue. We’ll resolve it promptly.